SHIPPING & RETURNS

Returns – Domestic Policy

Cutler Nutrition items are backed by a 30-day from-order date money-back guarantee for all orders. Orders canceled prior to shipment are entitled to a full refund.

We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.

Any apparel purchased from JayCutler.com accepts exchanges under the following terms:

1) Items must be unwashed, unworn, must be free of stains, makeup, deodorant, or wear.

2) Items can only be exchanged within 30 days of purchase date.

3) Items must be in original condition as received.

 

For all returns:

• A prepaid return shipping label MUST be sent by JayCutler.com. Failure to comply with using our return shipping label will delay your refund or cause it to be incomplete.
• Returns are processed within 2-5 business days after your item(s) are received at our facility.

Once opened and used, any apparel purchased from JayCutler.com is not eligible for a return or refund.

Refunds are issued to the credit card or payment method used in the transaction. Any and all shipping costs are non-refundable.

Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.

All returns are subject to a 15% restocking fee.

All returns must be started through the “Contact Us” form or by email cs@jaycutler.com

All international sales, outside of the US, are final and are under no circumstances eligible for a refund. All items must be pre-approved for return by emailing us or contacting us through the “Contact Us” page.

Clearance (must-go stock) item sales are final. Due to the heavy discount these items receive, we will not accept returns, exchanges, or allow refunds. 

Free Gifts with Purchase or Mystery Item Gifts with Purchase are also exempt from returns or exchanges.

Shipping and Returns – International Policy

All sales are final on all international sales and no returns will be considered. All refunds will be determined on an individual basis; lost items are deemed the customer's responsibility and damaged packages are the only packages that will be re-shipped. All import duties/taxes/customs fees are the customer's responsibility, we cannot reimburse customs or import fees.