Returns – Domestic Policy
Cutler Nutrition items are backed by a 30-day from order date money-back guarantee for all orders. Orders canceled prior to shipment are entitled to a full refund.
We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.
Any apparel purchased from JayCutler.com accepts exchanges under the following terms:
1) Items must be unwashed, unworn, must be free of stains, makeup, deodorant, or wear.
2) Items can only be exchanged within 30 days of purchase date.
3) Items must be in original condition as received and in it's original packaging.
For all returns:
- A prepaid return shipping label MUST be sent by JayCutler.com. Failure to comply with using our return shipping label will delay your refund or cause it to be incomplete.
- Returns are processed within 2-5 business days after your item(s) are received at our facility.
Once opened and used, apparel purchased from JayCutler.com is not eligible for a return or refund.
Refunds are issued to the credit card or payment method used in the transaction. Any and all shipping costs are non-refundable.
Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
All returns must be started through the “Contact Us” form or by email email@example.com
All international sales, outside of the US, are final and are under no circumstances eligible for refund. All items must be pre-approved for return by emailing us or contacting us through the “Contact Us” page.
Clearance (must-go stock) item sales are final. Due to the heavy discount these items receive, we will not accept returns, exchanges, or allow refunds.
Free Gifts with Purchase or Mystery Item Gifts with Purchase are also exempt from returns or exchanges.
Shipping and Returns – International Policy
All international orders are subject to the same shipping time as domestic orders, which is: all orders will be shipped out the same day before 3:30 PM EST.
Tracking information is provided automatically and emailed once your package ships. It is important to note that on international orders, customers must accept that it is their responsibility for the package to deliver once it has shipped from our warehouse.
All sales are final on all international sales and no returns will be considered. All refunds will be determined on an individual basis; lost items are deemed the customer's responsibility and damaged packages are the only packages that will be re-shipped.